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Passengers are not allowed to carry on articles
which endanger flight safety such as inflammables, pressurized cans,
and corrosives, or use equipment which interferes with flight communications
such as cellular phone and computer, etc. Violators are liable for
imprisonent of up to 5 years, detention, or NT$ 150,000 fine in
accordance with Article 105 of Civil Aviation Law. Those causing
death will get life imprisonment, or imprisonment for up to 7 years;
and those causing serious injury will be imprisoned for 3 to 10
years.
◎ In case of death as a result of accident, airliner
will compensate a maximum of NT$ 3 million each passenger, and NT$
1.5 million for each serious injury. For uninjured survivors, compensation
will be made in accordance with actual damage, but no more than
NT$ 1.5 million. Higher compensation in line with other applicable
laws, or other insurance payment terms, or present proof of larger
damage may apply for higher compensation with proper documentary
verification. (Please refer to "Aviation compensation Law",
March 27, 1999 Amendment.)
◎ In case of accident, compensation will be made for damaged cargo
or luggage carried by the aircraft in accordance with actual damage
but not exceeding NT$ 1,000 per kilogram. Compensation for carry-on
baggage will be made in accordance with actual damage, but not exceeding
NT$ 20,000 per each passenger. (Please refer to "Aviation compensation
Law", March 27, 1999 Amendment.)
◎ In case of delay of 30 minutes or more of scheduled international
flight, airliner should explain the delay reason and provide ways
to handle the situation. (Please refer to Civil Aviation Dispute
and Arbitration Procedures, Article 3.)
◎ In case of scheduled flight delay, change of route, or take-off/landing
locations affecting passenger rights and in consideration of actual
circumstances and passenger needs, airline should make appropriate
accommodation available including free telephone card, refreshment,
food and lodging, warm bedding/clothes and first-aid materials.
Passenger can request airliner to arrange booking on another flight
or other transportation. If the above services cannot be made available,
airliner should provide explanation and adequate solution. (Please
refer to Civil Aviation dispute and Arbitration Procedures, Article
4.)
In view of aviation safety, passengers should remain patient to
wait or switch to another flight in case of delay caused by factors
beyond the airline control such as weather. According to Article
2 proviso of Civil Aviation Law, if airliner can prove the delay
is force majeure, passenger can only request compensation for damage
resulted from the delay.
◎ In case passenger and airliner cannot resolve dispute over rights
immediately, passengers cannot hold the aircraft hostage in protest
so as to encroach upon the rights of other passengers. According
to Article 47 of Civil Aviation Law, the Aviation Police can remove
those passengers by force. Therefore, passenger should fill out
the "Civil Aviation Agreement and Testimony for Deplaning the
Aircraft" in asking for Aviation Police assistance in resolving
the dispute.
When passenger consider rights to service violated by airline, passenger
can appeal to airline customer service, consumer protection organization,
or the Civil Aeronautics Administration.
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