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The civil aviation business is a high-technology transportation
service industries; it is of international, complicated, professional,
and competitiveness. Looking all around the Asia-Pacific area (Including
Hong-Kong, Japan, Singapore, Thailand, and Korea), all airports
are now expending and improving the hardware and software facilities,
and declare themselves the Center of Asia-Pacific Air-transportation.
Taiwan, though is located in the center of the East-Southern Asia,
East-Northern Asia, and Asia-Australia, and possessing superior
conditions to be the transfer post of this area, has to co-operate
enthusiastically with the Government's policy of becoming the Asia-Pacific
Regional Operations Center, and enforce emergently the competitiveness
of the airport, if Taiwan wants to earn the market. We had recognized
it and we are expecting for it. As planning the future works, we
not only will use the modern technology and experts’ managing ideas
to improve the service quality and management efficiency, but also
will use the lone-term and overall tactic to take a more positive
action in order to attract and obtain more customs.
The Quality Policy and Target
Taiwan is progressing into an open, liberal, democratic,
and diverse society. There are changes in politics, economics, and
cultures. As the Chief of Administration Department is promoting
the re-organization of the government to improve the competitiveness
of Taiwan, we simultaneously refer to the administration system
and management idea of fine private enterprises in expectation to
improve the equipments and administration efficiency, and show the
superior service quality. Also, we set the quality policy and target
to control work schedule and operation procedure in order to establish
an overall and satisfying service.
(1)Quality Policy
Safety
Efficiency
Service
Satisfaction
(2)Target of Each Department
1.Quality target of Management Services section:
(1)Entire Customer Satisfaction of the Chief's e-mail: Min. 85%.
(2)Usual pleading case should be replied within three days with
at least 80% done. The others should be finished within
six days.
(3)The first arrival luggage should be sent to turntable within
ten minutes in Domestic; twenty minutes in International.
(4)The annual income growth rate: 3%.
2.Quality target of Maintenance & Engineering section: The executive
rate of annual expenditure should above 90%.
3.Quality target of Operations section:
(1)Perfect Air Safety.
(2)Finish 4500 applications of aviation noise prevention subsidies.
4.Quality target of Planning & Programming section: Maximum
ISO exterior defects within 3 items every halt year.
5.Quality target of General affairs section: A general document
should be processed average less 1. 2 days.
6.Quality target of Personnel Office: The employees participate
the related training should have be more than 20% of budget.
7.Quality target of Accounting section.
(1)Execution rate of annual budget over 90%.
(2)Finish the payment of public money within 5 days.
8.Quality target of Government Ethics office: Propagandize the Ethics
laws at least 3 times every half year.
9.Quality target of Central Control Center: Accuracy of FIDS reaches
more than 95%.
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