Welcome & Comfort

Hsin Tung Yang Store

Products: Meat products, pineapple cakes, canned goods, and assorted gift boxes.
Location: East side of the international departure hall.
Contact: (07)803-7381
Hours: 05:30 - 20:30

Everrich Duty-Free Store

Products: Imported duty-free goods, tobacco, liquor, handicrafts, perfumes, cosmetics, and local specialties.
Location: East and west boarding corridors of the international terminal.
Contact: 0800805885
Hours:
Departures:
West Wing: 05:30 - According to flight schedules.
East Wing: 05:30 - According to flight schedules.
Arrivals: 08:00 - According to flight schedules.

Cha Meng Duty-Free Tobacco & Liquor Store

Products: Duty-free tobacco and liquor items.
Location: East and west boarding corridors of the international terminal.
Contact: (07)801-6288
Hours:
West Wing: 05:30 - According to flight schedules.
East Wing: 05:30 - According to flight schedules.
Arrivals: 08:00 - According to flight schedules.

Agricultural Specialty Store

Products: Agricultural specialties.
Location: West side of the international departure hall.
Contact: (07)801-6968
Hours: 06:00 - 20:00

Dagou Bakery Souvenir Shop

Products: Local souvenirs.
Location: Domestic terminal first-floor lobby.
Hours: 09:30 - 17:30

Dagou Bakery Souvenir Shop - Restricted Area

Products: Souvenirs & Smart Vending Machine.
Location: Domestic terminal departure lobby.
Hours: 09:00 - 17:00

Agricultural Cooperative Convenience Center

Products: Snacks & miscellaneous items.
Location: Center of the domestic terminal first-floor lobby.
Hours: 08:30 - 17:30

FamilyMart Convenience Store

Services: Convenience store.
Location: East side of the first-floor arrivals hall.
Contact: (07)806-8559
Hours: 06:00 - 24:00

Chou’s Shrimp Rolls

Services: Chinese restaurant.
Location: West side of the third-floor departures hall.
Contact: (07)807-0518
Hours: 05:30 - 20:00

Homee Kitchen

Services: Offers Chinese and Western set meals, authentic Southern Taiwan snacks, Chinese specialties, and Taiwan-style beef noodle soup. Also serves coffee, tea, sparkling water, and other beverages. Prices match city rates for a convenient dining experience.
Location: International Terminal, third-floor restricted area / East Zone near Gate 26 / West Zone near Gate 31 / Central Corridor West Side.
Contact: 07-805-3598 Ext. 418, 318, 326; 0800-805-885
Hours: 06:00 - 21:00 (Based on flight schedules)

Starbucks Coffee

Services: Coffee, light snacks, merchandise.
Location: First-floor arrivals hall.
Contact: (07)806-6590
Hours: 06:00 - 22:00

Wu Hua Ma Dumpling House

Services: Chinese restaurant.
Location: West side of the first-floor lobby.
Contact: (07)801-9010
Hours: 11:00 - 19:00

FamilyMart Convenience Store

Services: Convenience store.
Location: First-floor lobby.
Contact: (07)807-0895
Hours: 06:00 - 20:00

Electric Wheelchair Charging Stations

Charging stations for electric wheelchairs are available next to the international baggage handling area. Please contact the service desk for assistance.

Service Bell

A service bell is installed at the curbside of the departure hall, connecting directly to the service desk.

Accessible Taxi and Shuttle Bus Parking

Designated accessible parking spaces for shuttle buses and taxis are located at the first-floor terminal curbside for easy access. Kaohsiung City Accessible Taxi Reservation Service allows passengers to book a taxi and use dedicated pickup spaces.

Accessible Parking Spaces

To avoid crossing traffic, 11 accessible parking spaces are available in the east-side bus parking lot, and 14 spaces are in the international passenger parking lot. These spaces require presentation of a disability card or accompanying identification at departure to receive a same-day free parking benefit. "Overnight stays are charged from midnight" according to standard parking fees.

Dedicated Phones

Public phones for passengers with disabilities are installed at:
1. Outside restricted areas: Near the central exit of the first-floor arrival hall, near the Mega Bank counter in the third-floor departure hall, and next to the elevator near Quick Cuisine restaurant.
2. Inside restricted areas: Near the immigration counters in the first-floor arrival hall, and near airline service desks.

Accessible Restrooms

1. Outside restricted areas: Behind Mega Bank in the first-floor arrival hall, near the immigration service counters, and in corridors near restaurants and stores in the third-floor departure hall.
2. Inside restricted areas: Near the escalators from the second-floor arrivals area, near airline service desks, and beside the China Airlines VIP lounge.

Accessible Elevators

1. Outside restricted areas: Located near the Mega Bank counter in the first-floor arrival hall, beside the China Trust Bank counter and hotel association counter in the third-floor departure hall.
2. Inside restricted areas: Near the escalators from the second-floor arrivals area, and beside duty-free stores.

Service Desk Accessibility Assistance

Staff and volunteers at the third-floor departure hall service desk provide assistance with airline check-in, form-filling, language support, and guidance for visually impaired travelers. The service desk is located between check-in counters B and C.

Electric Wheelchair Charging Station

A charging station for electric wheelchairs is available near vending machines in the domestic terminal. Contact the service desk for assistance.

Service Bell

A service bell is installed at the curbside of the terminal, connecting directly to the service desk.

Accessible Taxi & Shuttle Parking

The first floor of the terminal has designated spaces for accessible taxis and shuttle buses to assist passengers with disabilities. Kaohsiung City Accessible Taxi Booking allows passengers to book a taxi and use dedicated pickup spaces.

Accessible Parking Spaces

The domestic terminal parking lot has six designated spaces for vehicles carrying passengers with disabilities. Display a disability card or accompanying identification upon exit to qualify for same-day free parking. Overnight charges apply from midnight.

Dedicated Phones

A dedicated phone for passengers with disabilities is available inside the waiting lounge.

Accessible Restrooms

1. Outside restricted areas: Baggage check-in area.
2. Inside restricted areas: Accessible restrooms are located along the security screening path, marked with directional signs.

Boarding Ramp Assistive Devices

To enhance accessibility for passengers with disabilities, Kaohsiung International Airport has imported boarding ramp assistive devices that meet international standards, providing a safer boarding experience.

Information Desk Accessibility Services

Staff and volunteers at the service desk assist with airline check-in, form-filling, language support, and guidance for visually impaired travelers.
Additionally, Kaohsiung MRT Station Exit 2 Accessible Shuttle Booking is available. Contact: 07-7938888.

Colorful Kaohsiung - Stunning Flight Photo Board

Located in the international departure hall, this scenic photo backdrop features famous Kaohsiung landmarks from left to right: Dream Mall, 85 Sky Tower, Kaohsiung Arena, and Fisherman's Wharf. Departing visitors can capture a final glimpse of Kaohsiung’s beauty and create lasting memories before leaving the city.
The observation deck is designed with multiple window-style spaces, allowing both group travelers and solo visitors to find their own optimal viewing area. Each window includes a spotlight and seating, making it not only a temporary stop but a place for reflection.

Flying Dragon’s Blessing (Artist: Yang Yingfeng)

Located outside the east side of the international terminal, this artwork uses stainless steel’s clean and modern aesthetic to bridge tradition and innovation. The dragon appears to soar playfully, clutching a pearl and gliding among the skies, symbolizing prosperity and boundless travel. The piece celebrates aviation as a modern dragon, connecting global destinations with unparalleled speed, while bringing auspicious blessings to travelers.

Dragon Rhythm (Artist: Yang Yingfeng)

Located at the front of the international terminal, this artwork combines abstract Chinese calligraphy with fluid motion, integrating the dynamic energy of a soaring dragon. It represents the bold essence of the modern era and the strength of aviation.

Cultural Harmony Ceramic Wall (Artist: Zhu Bangxiong)

Located in the first-floor arrivals hall, this ceramic art wall uses musical notes as design elements to symbolize life’s melodies transforming into cultural poetry. The ceramic material represents Taiwan’s rich and enduring cultural heritage, expanding Taiwan’s influence worldwide and fostering cultural exchanges with various nations.

Sphere of Admiration (Artist: Yang Yingfeng)

Modern life has distanced people from nature, and the artist aims to rekindle humanity’s admiration for the natural world through this space. The design consists of a sphere above a cube—representing heaven and earth, the universe’s balance of round and square, and the harmony between fairness and flexibility. Looking up at the sphere through its carved latitude and longitude lines reveals glimpses of the sky, while sunset rays create stunning reflections, forming an ever-changing visual experience.

Gate 21 - Movie Theme Lounge

Gate 22 - Indigenous Weaving Lounge

Gate 23 - Literary Lounge

Gate 24 - Wetland Migratory Birds Lounge

Gate 25 - Formosa Lounge

Gate 26 - Flavors of Happiness Lounge

Gate 27 - Traditional Arts Lounge

Gate 28 - Indigenous Arts Lounge

Gate 29 - Kaohsiung City Impressions Lounge

Gate 30 - Butterfly Bliss Lounge

Gate 31 - Enchanted Forest Kids’ Play Area / Ocean Blue Lounge

Gate 32 - Artistic Guest Lounge

International Terminal Desk: Operating Hours 05:30-21:00 | Contact: 07-8057631

Domestic Terminal Desk: Operating Hours 08:00-21:00 | Contact: 07-8057630

China Airlines Lounge

Hours: 05:00 - 20:00
Contact: 07-8051300

EVA Air Lounge

Hours: 05:00 - 19:50 (Extended until 20:30 on Sundays; subject to flight schedule adjustments)
Contact: 07-8051300

Nanyuan International Business Center

Hours: 05:30 - 20:30 (Adjusts based on flight schedules)
Contact: 07-8055558

Kaohsiung International Airport Business Clearance Lounge

Hours: 06:30 - 22:00
Application Hours: 05:30 - 21:00 (Service available only for business charter flights)
Contact: 07-8055558

Bank of Taiwan

Service Counter Location: 3rd floor, East Side of the Departure Hall & 1st floor, West Side of the Arrival Hall.
Service Hours:
Departure: 05:30~16:30
Arrival: 08:30~24:00
ATMs: Available at both Domestic and International Terminals:
1st floor, West Side of the Lobby
3rd floor, East Side of the Departure Hall

Mega International Commercial Bank

Service Counter Location: 1st and 3rd floors, East Side of the Arrival and Departure Halls.
Service Hours:
Departure: 05:30~21:30
Arrival: 05:20~23:00
Passbook Update Machines & Currency Exchange Machines: Located on the 1st and 3rd floors, East Side of the Arrival and Departure Halls.

ATMs Available in the International Terminal

ATMs from Bank of Taiwan, Mega International Commercial Bank, and Taipei Fubon Bank are available throughout the terminal.

ATMs from Bank of Taiwan and Chunghwa Post Company are available in the Domestic Terminal for convenient access.

Bank of Taiwan

Location: 3rd floor, Departure Hall & 1st floor, Arrival Hall
3rd Floor Departure Hall Service Hours: AM 05:30 - PM 04:30
1st Floor Arrival Hall Service Hours: AM 09:00 - AM 00:00

Mega International Commercial Bank

Location: 3rd floor, Departure Hall & 1st floor, Arrival Hall
3rd Floor Departure Hall Service Hours: AM 05:30 - PM 05:00
1st Floor Arrival Hall Service Hours: AM 09:00 - AM 00:00

ATM Services

An ATM from Bank of Taiwan is available in front of the Immigration Checkpoint in the Arrival Hall. Travelers can withdraw New Taiwan Dollars using credit cards or international bank cards.

Bank Location Map

Eligible Applicants

Foreign travelers holding the following documents and staying in Taiwan for fewer than 183 days from the date of entry:
1. Passport issued by a foreign country.
2. Taiwan passport without a national ID number.
3. Travel document.
4. Entry/Exit permit.
5. Temporary stay permit. (Note: Tax refunds for holders of temporary stay permits are only available at international airports or ports. They are not eligible for on-the-spot small-amount refunds or designated downtown tax refunds.)

Minimum Tax-Inclusive Purchase Amount for Foreign Travelers

Foreign travelers who shop at designated stores displaying the tax refund logo and spend at least NT$2,000 (tax-inclusive) in a single day at the same store may apply for a tax refund form on the day of purchase by presenting their entry documents to store staff.

Important Notes on Tax Refund for Foreign Travelers

1. **Application Location:** Tax refund service counter in the departure hall of the international terminal.
2. **Application Timing:** Before checking in luggage for departure.
3. **Goods Export Deadline:** Within 90 days from the purchase date.
4. **Required Documents for Tax Refund Application:**
- Entry documents.
- Purchase receipt (uniform invoice or electronic invoice).
- Tax refund application form.
5. **Special Notice:**
Please arrive at the airport at least 3 hours before departure to ensure sufficient time for tax refund processing.

Airport Tax Refund Process

Additional Tax Refund Guidelines

1. Foreign travelers must spend at least NT$2,000 (tax-inclusive) in a single day at the same designated tax refund store.
2. They can immediately apply for a tax refund form at the store.
3. Goods must be taken out of Taiwan within 90 days of purchase. Before departure, travelers must verify tax refund eligibility via automated tax refund machines or the tax refund service counter at the airport or port. Refund methods include:
- **Check Refund:** Collect a tax refund envelope at the counter, fill in mailing details, and drop it into the check refund submission box.
- **Credit Card Refund:** Available for VISA, MasterCard, JCB, and China UnionPay.
- **Cash Refund:** Receive a refund at the cash counter. Currency exchange services are available upon request.
4. If selected for customs inspection and deemed compliant, the tax refund counter or automated tax refund machines will issue a tax refund confirmation slip.
5. Departure.

**Important Notes:**
1. If customs determines an application does not meet refund criteria, the refund will be denied, and any received refund must be returned.
2. Travelers should arrive at the airport or port at least 3 hours in advance to avoid delays in boarding.

Shin Kong Life Insurance Co., Ltd.

Services: Travel accident insurance and personal insurance.
Location: International Terminal, 3rd Floor, Departure Hall (Front Side)
Service Phone: 07-8069101
Fax: 07-8068708
Business Hours: 05:00 - 20:00

Taiwan Life Insurance Co., Ltd.

Services: Travel accident insurance and personal insurance.
Location: International Terminal, 3rd Floor, Departure Hall (Front Side)
Service Phone: 0800-371668 / 07-8015101
Fax: 07-8015170
Business Hours: 05:00 - 20:00

Telecom Services

A Chunghwa Telecom service counter is available in the International Terminal.
Services: Local telephone services, mobile phone services, prepaid SIM cards, ADSL, Hinet, bill inquiries, payment services, public telephone cards, international prepaid phone cards, and economic international calling cards.
Counter Business Hours: Daily 08:00 - 20:00
Additional telecom service providers:
- **Tung Chun Company**, representing Taiwan Mobile (Located next to the Tourist Service Center counter).
- **Easy Travel Company**, representing FarEasTone (Located next to Chunghwa Telecom counter).
Travelers are welcome to make use of these services.

Postal Services

Services: Stamp sales, postal packages, deposit machines, and other postal services.
Location: International Terminal, 3rd Floor, Departure Hall (Service Counter)
Business Hours: Monday - Friday 08:00 - 16:30 (Closed for break: 12:30 - 13:00)

Voltage

(1) In Taiwan, household lighting and small appliances operate at 110V or 220V with a frequency of 60Hz.
(2) If you bring electrical appliances from abroad, please check whether the voltage and frequency are compatible.
(3) The most commonly used plug type in Taiwan is a two-prong flat plug, similar to those in Japan, the United States, and Canada.
(4) In addition to two-prong flat plugs, Taiwan also has three-prong plugs, primarily used for computers and household appliances.

International Direct Dialing

(1) **Dialing Taiwan from abroad**
Country’s international access code + Taiwan country code (886) + area code (remove the leading 0) + local phone number
Example: Calling Taipei from Canada: 011 + 886 + 2 + 226-xxxx
For mobile phones, remove the first "0" of the phone number: 011 + 886 + 931-xxxxxx
(2) **Dialing internationally from Taiwan**
Taiwan’s international access code (002, 005, 006, 007, 009, 019) + country code + area code (remove the leading 0) + local phone number
Example: Calling China from Taiwan: 002 (or 005, 006, 007, 009, 019) + 86 + xxx + 6321-XXXX
For mobile phones, remove the first "0" of the phone number: 002 (or 019, 009, 005…) + 86 + 138-xxxxxxxx

Wan Zhou Tong International Co., Ltd.

Services: Luggage storage and coin-operated lockers.
Rates: Large locker – NT$60 per use, Small locker – NT$30 per use. Charges apply every 3 hours, with a maximum storage duration of 24 hours.
Location: Domestic Terminal – Luggage Check-in Area; International Terminal – 3rd Floor, Departure Hall, next to Hi-Life convenience store.
Service Phone: 02-27253996

Phoenix Air Freight Co., Ltd.

Services: Luggage storage, wrapping, and delivery services.
Rates: http://www.airportbaggage.com.tw/index.htm
Location: International Terminal – 3rd Floor, Departure Hall, next to the restaurant and shopping area.
Service Phone: 07-8063366
Business Hours: 05:00 - 21:00

Location:

Massage services are provided at designated spots in the international and domestic terminal waiting areas.

Pricing:

1. Neck & above: NT$100 per 10 minutes.
2. Shoulder & above: NT$200 per 20 minutes.
3. Waist & above: NT$300 per 30 minutes.
4. Foot massage: NT$200 per 20 minutes / NT$300 per 30 minutes.

Operating Hours:

Monday - Sunday
International Terminal - West Wing: 07:30 - 16:00, East Wing: 07:30 - 16:30
Domestic Terminal: 08:00 - 17:00

Check-in Procedures

Airlines begin check-in procedures **60 minutes before departure** (for international flights, **2 to 3 hours before departure**). Passengers must complete check-in **at least 30 minutes before departure** (for international flights, **45 to 60 minutes before departure**). Each airline has different check-in policies, so please refer to your airline's regulations. Failure to check in on time may result in the seat being allocated to standby passengers.

Self Check-in

There are three ways to complete self check-in: Online check-in, Mobile check-in, and Self-service check-in kiosks.

• **Online Check-in:** Visit the airline's website to check in and print your boarding pass before departure.
• **Mobile Check-in:** Use the airline’s mobile app to check in and obtain an electronic boarding pass.
• **Self-service Kiosk Check-in:** Available upon arrival at the airport. Airlines supporting kiosk check-in:

China Airlines	Mandarin Airlines	Cathay Pacific	Cebu Pacific